The Anti-Money Laundering and Counter-Terrorism Financing framework (AML/CTF) at Crown Casino is designed to comply with applicable Australian legislation and regulatory guidance, and to ensure that gaming services are not used for money laundering or terrorism financing purposes.
Regulatory framework and obligations
Crown Casino operates in accordance with Australian AML/CTF requirements, including obligations relating to customer due diligence, transaction monitoring, record keeping, and reporting of suspicious matters and threshold transactions to the competent authorities.
The AML/CTF program is risk-based and proportionate to the nature, size, and complexity of Crown Casino’s online gaming operations, taking into account the specific risks associated with remote account opening, electronic payments, and cross-border activity.
Customer due diligence and identification (KYC)
Before a player can fully use the services of Crown Casino, the casino must complete customer due diligence (CDD), commonly referred to as Know Your Customer (KYC) procedures, to verify the identity of each customer and, where relevant, the beneficial owner of the account.
Identification measures may include the collection and verification of full name, date of birth, residential address, and, where applicable, information on the source of funds or source of wealth, using reliable and independent documentation or electronic data sources.
Crown Casino may apply simplified, standard, or enhanced due diligence depending on the assessed risk level of the customer, the type of product or service used, and the geographic and transactional profile associated with the account.
Enhanced due diligence and high-risk situations
Enhanced due diligence (EDD) measures are applied where the risk of money laundering or terrorism financing is considered higher, such as in the case of high-value transactions, complex payment structures, or customers with links to higher-risk jurisdictions.
EDD may involve obtaining additional identification documents, requesting detailed information about the source of funds, applying stricter limits on deposits and withdrawals, and conducting more frequent and detailed reviews of account activity.
Politically exposed persons (PEPs), their family members, and close associates are subject to specific EDD measures, including senior management approval to establish or continue the business relationship and ongoing enhanced monitoring of the account.
Transaction monitoring and risk management
Crown Casino maintains automated and manual transaction monitoring systems designed to identify unusual or potentially suspicious patterns of play, deposits, withdrawals, and transfers that may indicate money laundering or terrorism financing activity.
Monitoring scenarios may take into account the frequency and size of transactions, the use of multiple payment methods, rapid movement of funds in and out of the account, apparent structuring to avoid reporting thresholds, and inconsistencies between the customer’s profile and their actual behaviour.
Where necessary, Crown Casino may request additional information from the customer to clarify the nature or purpose of specific transactions and may apply temporary restrictions or account reviews while assessments are completed.
Reporting obligations and cooperation with authorities
In line with Australian AML/CTF requirements, Crown Casino is obligated to submit reports on certain types of transactions and activities to the relevant regulatory and law enforcement agencies, including suspicious matter reports and threshold transaction reports where applicable.
Suspicious matter reports are filed when there are reasonable grounds to suspect that funds or activities may be related to money laundering, terrorism financing, or other serious offences, or when customer identification information appears false or inconsistent.
Crown Casino cooperates with authorised government agencies and regulators by providing information, documentation, and assistance required for the investigation and prevention of financial crime, subject to applicable privacy and data protection laws.
Record keeping and data retention
All customer identification records, transaction data, and AML/CTF-related documentation are retained for the minimum periods required under Australian law and in accordance with Crown Casino’s internal policies and data retention schedules.
Records are stored securely to prevent unauthorised access, alteration, or loss, and are made available to competent authorities upon lawful request for the purposes of supervision, investigation, or enforcement.
Player responsibilities and account use
Players are required to provide accurate, complete, and up-to-date information during registration and throughout the business relationship and must not open accounts or transact on behalf of third parties without prior disclosure and approval where permitted by law.
Crown Casino may request updated identification documents or additional information at any time, including when thresholds are met, risk profiles change, or when required to comply with regulatory updates, and failure to provide such information may result in account restrictions or closure.
Players must ensure that all funds used for gaming activities originate from legitimate sources and acknowledge that attempts to use the platform for illicit financial activity are prohibited and may be reported to authorities.
Sanctions screening and restrictions
Crown Casino conducts screening against applicable sanctions lists and may refuse to open or maintain accounts, or may restrict services, where a match or potential match is identified or where required by Australian or international sanctions obligations.
Transactions involving sanctioned individuals, entities, or jurisdictions, or that otherwise contravene sanctions requirements, will not be processed and may be reported to the relevant authorities in accordance with legal obligations.
Training, governance, and continuous improvement
Crown Casino maintains an internal governance framework for AML/CTF compliance, including designated compliance officers responsible for overseeing implementation, monitoring effectiveness, and reporting to senior management and, where applicable, regulators.
Staff members involved in customer onboarding, payments, and risk management receive regular AML/CTF training to ensure they understand legal obligations, recognise indicators of suspicious activity, and apply internal procedures consistently.
The AML/CTF program is subject to ongoing review, testing, and enhancement to reflect changes in legislation, regulatory expectations, industry standards, and emerging money laundering and terrorism financing risks relevant to the Australian online gaming environment.
Consequences of non-compliance and policy updates
Crown Casino may take internal action in cases of suspected or confirmed breaches of AML/CTF obligations, including account suspension or closure, cancellation of transactions, and reporting to the relevant authorities where required by law.
This AML policy may be updated from time to time to reflect legal, regulatory, or operational changes, and the most current version will apply to all customers using Crown Casino’s services, subject to any mandatory notice requirements under Australian law.