This Responsible Gaming statement sets out the principles, measures and obligations adopted by Crown Casino to provide Australian players with a safe and controlled online gambling environment, in line with applicable laws, regulations and recognised industry standards.
Our Commitment to Responsible Gaming
Crown Casino is committed to ensuring that all gambling activities on our platform are conducted in a responsible manner, with clear safeguards to minimise the risk of financial harm, addiction and other negative consequences associated with excessive or underage gambling.
The objective of this policy is to help players maintain control over their gambling, to provide effective tools for setting limits and taking breaks, and to offer clear information about the risks of gambling and the support services available in Australia.
Legal Age and Player Verification
Access to real money gambling services at Crown Casino is strictly limited to individuals who have reached the legal gambling age in their relevant Australian jurisdiction and who have successfully completed our identity verification procedures.
As part of our Know Your Customer obligations, we may request official identification documents and other information to verify age, identity and place of residence, and we reserve the right to suspend or close accounts where verification cannot be completed or where underage gambling is suspected.
Player Protection Tools
Crown Casino provides a range of configurable tools designed to help players manage their gambling behaviour and reduce the likelihood of harm by setting clear, enforceable boundaries on their activity.
Deposit limits: Players may set daily, weekly or monthly deposit limits, which cannot be increased without a cooling-off period; decreases to limits take effect immediately.
Loss and wager limits: Where available, players can define maximum loss or wagering thresholds for specified periods to assist in maintaining control over expenditure.
Session limits and time reminders: Players may set maximum session durations and receive regular on-screen notifications indicating the time spent and amounts wagered.
Reality checks: Periodic prompts can be activated to remind players of their activity, balance and time online, encouraging informed decisions about continuing play.
Self-Exclusion and Cooling-Off Periods
Crown Casino offers voluntary self-exclusion measures to players who consider that their gambling is at risk of becoming problematic or who wish to suspend access to the platform for any reason.
Short-term breaks: Players may activate temporary cooling-off periods during which access to the account, deposits and wagering are disabled for a defined timeframe.
Long-term self-exclusion: Players may request exclusion for extended periods or on an indefinite basis, subject to jurisdictional requirements and internal procedures.
Irreversibility: During an active self-exclusion period, the account cannot be reactivated, and new accounts cannot be opened; attempts to circumvent exclusion may result in permanent closure.
Information on how to request self-exclusion or a cooling-off period is clearly available within the account settings and through our customer support channels.
Recognising Problem Gambling
Crown Casino encourages players to regularly assess their gambling behaviour and to be attentive to indicators that may suggest a loss of control, financial strain or negative impact on personal, family or professional life.
Warning signs may include gambling with funds intended for essential living expenses, chasing losses, increasing stakes to recover previous losses, neglecting responsibilities, borrowing money to gamble, or experiencing distress, anxiety or irritability related to gambling activity.
Support and Assistance Services in Australia
Players who believe they may be experiencing gambling-related harm are strongly encouraged to seek assistance from professional support services that operate independently of Crown Casino and provide confidential help to individuals and families.
| Service | Contact | Coverage |
|---|---|---|
| Gambling Help Online | gamblinghelponline.org.au | National, 24/7 online counselling and resources |
| National Gambling Helpline | 1800 858 858 | Free, confidential phone support across Australia |
| State and Territory Services | Via local health or community services | Jurisdiction-specific counselling and support programs |
These services can provide counselling, information on treatment options, financial counselling and support for affected family members and dependants.
Information, Education and Transparency
Crown Casino provides clear and accessible information about the rules of games, payout structures, house edge, random number generation and the inherent risks associated with gambling, to enable players to make informed decisions.
Players are reminded that gambling outcomes are based on chance, that no strategy can guarantee profit, and that gambling should not be used as a means of income generation, debt repayment or financial planning.
Staff Training and Internal Procedures
Crown Casino implements internal policies and training programs to ensure that relevant personnel understand responsible gaming obligations, can identify potential indicators of problematic behaviour and are able to respond in line with applicable regulatory frameworks and internal protocols.
Where required or permitted by law, Crown Casino may intervene in cases of suspected gambling-related harm, including by providing information about support options, applying restrictions to accounts or enforcing exclusions.
Player Responsibilities
While Crown Casino provides tools and safeguards, each player remains responsible for their individual gambling decisions, including the obligation to comply with legal age requirements and to use the platform in a manner consistent with personal financial circumstances and wellbeing.
Players are advised to gamble only with discretionary funds, to set personal limits before commencing play, to avoid gambling when under the influence of alcohol or other substances, and to seek assistance promptly if gambling begins to cause concern.
Policy Review and Contact
This Responsible Gaming policy is reviewed periodically to reflect changes in legislation, regulatory guidance, technological capabilities and best practice standards in Australia and internationally.
Players who have questions about this policy, require assistance with responsible gaming tools or wish to request self-exclusion are encouraged to contact Crown Casino customer support through the official channels listed on the website.